terms and conditions

General Terms & Conditions

This Website is owned and operated by Luminescence Group Pty Ltd ( ABN 70 654 367 576 ).

Cucina Italiana is located at:

408 Illawarra Road

Marrickville, NSW 2204

Australia

tel: 0416 268 494

All transactions are processed in Australian dollars.Use of this Web Site is subject to our Terms and Conditions.

Cucina Italiana Cooking School is not liable to you or any other for any loss in connection with the use of this Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Cucina Italiana Cooking School reserves the right to amend the Terms of Use at any time. Under no circumstances will Cucina Italiana Cooking School be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Website.

In this section:

”Cucina Italiana” means Luminescence Group Pty Ltd ( ABN 70 654 367 576 ).

“the site” means the whole or any part of the web pages located at www.cucinaitaliana.com.au

“We” and “us” refers to Luminescence Group Pty Ltd ( ABN 70 654 367 576 ) and “our” has the same meaning.

These Terms of Use are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts, which may hear appeals from those courts.

Nothing contained in these Terms of Use derogates from Cucina Italiana right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by Cucina Italiana with respect to that use.

Terms & Conditions for All Bookings and Refunds Policy (including Scheduled Classes/ Gift vouchers/Corporate Classes/Private Functions)

All bookings for any class including scheduled classes/gift vouchers/corporate classes and private functions, the following terms and conditions apply:

DUE TO THE UNPRECEDENTED CIRCUMSTANCES, ALL CLASSES AFFECTED BY THE CORONAVIRUS, WHERE CANCELLATIONS ARE DUE TO GOVERNMENT ORDERS, A CREDIT FOR 12 MONTHS OR RESCHEDULING A CLASS WILL BE PERMITTED – NO REFUNDS APPLY.

Refund Policy

Gift vouchers are non refundable.

Classes cannot be transferred nor refunded, but you are welcome to send someone in your place if you are unable to attend your class.

Prices include GST.
Classes are held by Cucina Italiana cooking instructors.
All purchases are non-exchangeable, non-refundable and non-transferable to another class date.
Cucina Italiana does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its web site.
Cucina Italiana does not guarantee that the Cucina Italiana site is free from errors or faults, We will however make our best efforts to ensure that the information available on its website is accurate. Further Cucina Italiana does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
These terms do not affect a consumer’s statutory rights.
Please note we do not offer disabled facilities. Please contact us to see if we can accommodate your booking.
Cucina Italiana accepts no responsibility for lost property whatsoever. If any property has been left behind and found by a member of our staff, we advise you to organize a suitable courier to collect your goods at a convenient time. Any lost property which has not been claimed in 7 days will be given to charity.
Menus are subject to change.
Cucina Italiana is not responsible for any allergies, illness or reactions including leading to death from any food served at any time in our premises.
Classes start promptly, so please arrive 10 minutes before the scheduled class start time as the most important part is the kneading technique at the beginning of the class. We cannot answer calls during classes and unfortunately if you are late we cannot interrupt the class to take you back to the beginning.
If in the reasonable opinion of a member of staff working for us you are not fit to attend a class, he or she may refuse to let you attend the class. Normally this happens if such person thinks you are intoxicated or likely to disturb or harm other customers attending the class. In this case your contract with Cucina Italiana will end immediately and we will no longer be responsible for you.
Indemnity and Risk Waiver

Cucina Italiana accepts no responsibility for any loss or injury to persons or property as a result of participating in any of the events.

In the case of an emergency I authorise the program staff, where it is impracticable to communicate with me to arrange for myself/child/ward to receive such medical or surgical treatment as may be deemed necessary. I also undertake to pay or reimburse costs, which may be incurred for medical attention, ambulance transport and drugs while I or my child/ward is enrolled with the program.

I understand that although Cucina Italiana attempt to minimise any risk of personal injury within practical boundaries, accidents do happen and all physical activities carry the risk of personal injury. I acknowledge that there is an inherent risk of personal injury in physical activities that will be undertaken as part of this program and I agree that I or my child/ward undertakes the activities at my/his/her own risk.

I release and indemnify Cucina Italiana Cooking School, its employees, servants, agents and service providers against all actions, suits, claims, demands, proceedings, losses, damages, compensation, costs, charges and any expenses whatsoever arising directly or indirectly out of any personal injury to myself or my child/ward howsoever occasioned.

Terms & Conditions for Scheduled Classes (including redeeming a gift voucher)

These terms & conditions should be read in conjunction with terms & conditions relating to All Bookings.

Specifically with regard to bookings for our scheduleD classes (adult and children), including classes advertised by the media, the following conditions apply:

Fees for classes must be paid in advance in order to secure your booking. Classes are only confirmed once full payment has been received. At this point, no refunds or transfers to another class can occur. Class sizes are limited so bookings are essential. Menu’s are subject to change. No vegan diets, or dairy intolerants. We can cater only for Gluten Free, but Menu Classico is the only option.
As no further reminder regarding class dates will be given, it is important to note the class dates. Classes cannot be transferred nor money refunded, but you are welcome to send someone in your place if you are unable to attend your class.
In the unlikely event that a scheduled class does not reach minimum numbers or due to unforeseen exceptional circumstances, Cucina Italiana reserves the right to change the date of the class or cancel. If that occurs, a refund will be given, if you purchased a space in the class. Gift Vouchers are non refundable – but you can reschedule your class to a new date.
Children can only be accepted at Cucina Italiana once a child enrolment form has been completed and signed by a parent or guardian and sent to us.
Cucina Italiana accepts no responsibility for refunds, transfers or postponements should the customer/company be unable to attend a confirmed date due to any unforeseen circumstances.
Cucina Italiana does not guarantee the availability of any of the classes (adult or children advertised on the site or by the media).
The cost of your class includes:
- Ingredients for your class
- Tutoring includes Hands-on, Demonstrations & Recipes
- Setting up for your class, table linen, cutlery, glassware, napkins & water
- A full meal
- Staff for the full duration of the class.

Terms & Conditions for Corporate Classes/Private Functions

These terms & conditions should be read in conjunction with terms & conditions relating to All Bookings.

Specifically with regard to corporate classes, team building exercises, any private function including birthdays, hen’s nights or any event where you are hiring our services exclusively for your function – the following conditions apply:

Fees for the event must be paid in full in advance in order to confirm your booking. Your event is only confirmed once full payment has been made. At this point no refunds or transfers to another date can occur.
Classes are taught a Team Member of Cucina Italiana.
Menus are subject to change.
As no further reminder regarding your event date will be given, it is important to note the date in you diary.
Your event cannot be transferred or postponed to another date nor any class fees refunded.
In the unlikely event of unforeseen exceptional circumstances, Cucina Italiana reserves the right to change the date of the class or cancel. If that occurs, a refund will be given.
Cucina Italiana accepts no responsibility for refund, transfers or postponements should the customer/company be unable to attend a confirmed event due to any unforeseen circumstances.
Please provide your own wine and or beer to accompany the dishes prepared. No other alcohol is permitted.
Cucina Italiana takes no responsibility in any event for any person attending a class intoxicated, driving a vehicle over the statutory limits, or for loss of a driver’s licence.
The cost of your class includes:
- Ingredients for your class
- Tutoring includes Hands-on, Demonstrations & Recipes
- Setting up for your class, table linen, cutlery, glassware, napkins & water
- A full meal
- Staff for the full duration of the class.

Terms & Conditions for Gift Voucher

These terms & conditions should be read in conjunction with terms & conditions relating to All Bookings.

By ordering a gift voucher or booking for any class using a gift voucher, you are agreeing to the following terms and conditions:

- Postal gift vouchers are for delivery to Australian addresses only. Please contact Cucina Italiana to make arrangements for overseas delivery. An additional postage charge will apply.

- All gift vouchers unless otherwise stated will be sent using Australia Post

- Vouchers will be sent to you in accordance with your instructions and we accept no responsibility for their delivery. Cucina Italiana is not responsible for the time it takes for vouchers/goods to be delivered or condition they arrive in. We process all vouchers promptly and dispatch in good condition.

- If you lose your gift voucher, it may be possible to locate it as normally all our issued vouchers carry a security code.

- All purchases are non-exchangeable, non-refundable and non-transferable.

- No refunds are available (including where incorrect quantities are ordered).

- Gift vouchers are sold as vouchers only and are not redeemable for money. The can only be redeemed for the first available date as determined by Cucina Italiana.

- Should you use our site to send a gift, you’ll be providing details of people who may never have visited our site. Cucina Italiana will not disclose the recipient addresses and will not send them any promotional information other than that specific product i.e. the gift.

If a class has been cancelled by Cucina Italiana, no refund will be given.You can select a new date to attend your class.

Voucher Expiry Dates:

Vouchers purchased direct from Cucina Italiana are valid for 3 years from the date of purchase.
Cucina Italiana accepts no responsibility for any unforeseen circumstances you incur in redeeming your voucher. You are welcome to transfer this voucher to a friend and confirm the person attending in your place.
Voucher expiry dates cannot be changed under any circumstance.

Gift Vouchers purchased from a Third Party

If your voucher has been purchased from a third party (in that case we will be their supplier), you will be under their terms and conditions including expiry dates until your place has been confirmed in a class at Cucina Italiana. You will then be subject to Cucina Italiana’s terms and conditions.

Data Protection & Privacy Policy

What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Newsletter – Privacy Policy

Cucina Italiana send each of our subscribers a regular newsletter which has been requested by them by adding their e-mail address in the subscribe box that appears throughout the Cucina Italiana website or via written request. The newsletters contain information, special promotions and recipes. In accordance with the Spam Act 2003, No. 129, 2003, An Act about spam, and for related purposes – Cucina Italiana does not send unsolicited e-mail messages; Cucina Italiana does not purchase, sell or use third party distribution lists acquired through address-harvesting software; · Members can unsubscribe from receiving e-mail messages from Cucina Italiana at any time by clicking on the unsubscribe link located at the base of every newsletter. This will ensure that you no longer receive any material from Cucina Italiana.

Credit card security

Cucina Italiana utilises a technology called SSL (Secure Sockets Layer) including 128bit encryption.

Your credit card details are only used to fulfill your purchase or booking, and are securely stored. They are not used for any other purpose and will never be supplied to a third party.

Links

This website contains links to other sites. Please be aware that Cucina Italiana is not responsible for the privacy practices of other sites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Further information regarding the Australian Privacy policy can be accessed at the Australian privacy commissioner’s website located at the link below. http://www.privacy.gov.au

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